Shipping policy

Enjoy free Australian shipping on all orders over $50! Shipping for carts under this threshold will be calculated at checkout.

For orders placed before 12pm AEST, we ensure same-day dispatch from our Australian distribution centre. Orders received after this time will be shipped the following business day. Please note, this policy excludes weekends and public holidays.

Orders should arrive within 3-5 business days with Standard shipping and 1-2 business days with Express shipping of product dispatch date.

During busy sale times, there may be some delays, but our team and shipping partners are working hard to get your order to you as quickly as we can!

Your order will be delivered to the shipping address nominated by you at time of purchase. It’s your sole responsibility to ensure that the address provided is complete and accurate! All orders are shipped discreetly without labels, descriptions, or any other telltale signs for nosy neighbors.

WST Australia is not responsible for in-transit delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, WST Australia will help as much as is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, you'll need to email our Customer Service team via hello@womenssextoys.com.au to arrange redelivery. Note you may need to pay for shipping again.

It’s very important to note that risk in the products purchased will pass to you once delivery has been made to your nominated address.

Lost in Transit Policy
Once your order leaves the doors of our warehouses, our third party delivery teams do everything possible to meet our expected shipping times, however occasionally packages can get lost in the postal system. If your order has not arrived by the expected date, please reach out to hello@womenssextoys.com.au and our customer service team will do everything reasonably possible to locate your package.

Packages to Australian residents can only be considered lost in transit after 15 business days from the date of dispatch. This timeframe is not within WST Australia's control unfortunately. If a package is deemed lost in transit, WST Australia can then organise your order to be resent.

Please note, we can only investigate lost orders for up to 6 months from the date of dispatch. Any orders after this time will no longer be in our delivery partner's system. If we don't hear from you within this time, our lost in transit policy is no longer valid.

Have any other shipping questions? See our FAQ page for more information or email our Customer Service team with your questions via hello@womenssextoys.com.au